Question 1

How do I book a zipline experience?

Accepted Answer

You can book directly through our website by selecting your preferred package, date, and time. Simply click the "Book Now" button, fill in your details, and complete the payment. You will receive a confirmation email immediately after booking.

Question 2

Can I modify or cancel my booking?

Accepted Answer

Bookings can be modified or cancelled up to 24 hours before your scheduled activity. Please contact our customer service team for assistance. Cancellations made within 24 hours of the activity are non-refundable.

Question 3

Do I need to print my booking confirmation?

Accepted Answer

No, you can show your booking confirmation on your mobile device. Just present your booking reference number or the QR code from your confirmation email.

Question 4

Is hotel pickup included?

Accepted Answer

Yes! Most packages include complimentary hotel pickup and drop-off within the main Khao Lak tourist areas. Private transfer options are also available for other locations.

Question 5

What are the weight and age requirements?

Accepted Answer

Participants must weigh between 15kg and 120kg. Children aged 4 and above can participate with adult supervision.

Question 6

Is it safe for people with a fear of heights?

Accepted Answer

Many guests with mild fear of heights complete our courses successfully. Our professional guides provide encouragement and support throughout. However, if you have severe acrophobia, please consult with our team before booking.

Question 7

What safety equipment is provided?

Accepted Answer

We provide all necessary safety equipment including harnesses, helmets, and gloves. All equipment meets international safety standards and is inspected daily by our trained technicians.

Question 8

Can pregnant women participate?

Accepted Answer

Unfortunately, pregnant women cannot participate in zipline activities for safety reasons. However, they can join the Skywalk experience with caution.

Question 9

How long does the activity take?

Accepted Answer

Duration depends on your chosen package. The 27 platform course takes approximately 2 - 2.5 hours. Shorter packages range from 1 hour. Please arrive 30 minutes before your scheduled time.

Question 10

What should I wear?

Accepted Answer

Wear comfortable, lightweight clothing that allows freedom of movement. Closed-toe shoes are required (sneakers or sports shoes recommended). Avoid loose jewelry, scarves, or anything that could get caught.

Question 11

Can I bring my camera or phone?

Accepted Answer

Yes, you can bring cameras or phones, but they must be secured with a strap. We also offer professional photo and video packages captured by our staff at key points along the course.

Question 12

Is there food available at the park?

Accepted Answer

Yes! We have a restaurant serving Thai and international cuisine. Some packages include a complimentary meal. There are also refreshment stations along the course.

Question 13

What is included in each package?

Accepted Answer

Each package includes safety equipment, professional guides, insurance, and transfer (where specified). Packages vary in the number of platforms, activities, and whether meals are included. Check each package description for details.

Question 14

Are there discounts for groups?

Accepted Answer

Yes, we offer special rates for groups of 10 or more. Please contact us directly for group pricing and availability.

Question 15

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) through our secure Stripe payment gateway. Payment is in Thai Baht.

Question 16

Do you offer refunds for bad weather?

Accepted Answer

Yes, if we cancel due to severe weather conditions, you will receive a full refund or can reschedule to another date. Light rain does not typically affect operations.

Frequently Asked Questions

Booking & Reservations

Safety & Requirements

The Experience

Packages & Pricing

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