TERMS & CONDITIONS

Cancellations are accepted if made at least 24 hours before the scheduled playtime. Additionally, in the event of a cancellation or partial refund, a 5% processing fee will be deducted from the total amount paid, in accordance with our refund policy.

For unintentional cancellations, such as due to accidents or illness, a medical certificate is required for a refund if the cancellation occurs within 48 hours of the scheduled playtime.

If you need to change the play date or time on the activity date, an additional transportation fee will apply, depending on the new location within Phang Nga.

If you purchased tickets from a third-party distributor or agent (not directly from our website), please note that their cancellation policy may differ. Please refer to the distributor or agent for their specific policy.

Shared transfers are normally included. Private round-trip transfers are available for an additional fee:

• In-zone: 1,800 THB
• Out-zone: 2,000 THB
• Maximum: 10 passengers per van

Please submit your request in the booking note or via WhatsApp.

Additional fees apply for the following items:

• Large luggage (unable to carry on your own): 300 THB per piece
• Stroller: 300 THB
• Car seat: 200 THB

Please specify the item and quantity in the booking note.

If your hotel is on an island, we can arrange pick-up from the pier. Please provide the pier name, confirm your boat schedule in advance, and include a location link in the booking note. Our driver cannot wait beyond the scheduled time.

We offer one different pick-up and one different drop-off location. Please provide the drop-off place name and a location link when booking. If you change hotels or have another activity afterward and need to bring luggage or other items, additional charges will apply for transporting those belongings.